Optimizing your euro-derivatives strategy in light of EMIR 3.0:

All online participants will receive access to our event platform a few days before the event. Videos on demand will be made available on this platform about 24 hours after the event.

Whitelisting of online event platform and IT recommendations

The system domain of our online event platform will be a subdomain of eurex.com.

What can I do in case of technical issues concerning video, audio or bandwidth?

Browser check

Please check below if your browser functions properly. Ensure that you're using a current browser version with WebRTC support. We recommend using the latest release of Chrome. Internet Explorer will not work for this event (in any version). Firefox has occasional problems loading the stream.

Please note, DO NOT use VPN connections as bandwidth bottlenecks may occur.

Also, please ensure that you have sufficient internet speed.

Streaming Issues

In case your browser check failed the following issue might be the cause:

Your firewall may have blocked the video player. Please check your firewall settings.

We recommend the following firewall settings:

Firewalls and whitelisted domains

Viewers should ensure the following ports are open on their network for playback:

• TCP/UDP 80 (HTTP)

• TCP/UDP 443 (HTTPS)

In addition, if your viewers are on a corporate network (office, university, hotel, etc.) that restricts access to certain websites or domains, they should have the following domains whitelisted:

• *.vimeo.com

• *.vimeocdn.com

• *.magisto.com

• *.akamaized.net

• *.cloudfront.net

Q/A & Poll Whitelisting:

https://firestore.googleapis.com/*

https://www.googleapis.com/identitytoolkit/*

Speed test Issues

• Your internet speed is too slow:

• Connect to the Internet via an ethernet cable;

• Look for a better WIFI connection or move closer to the WIFI access point

• When connecting via a mobile device, look for a better location closer to the window

We recommend:

If you have trouble viewing the livestream, your connection might not be able to process the bitrate of the stream (6 Mbit/s). Please check your download speed here and ensure that the download rate is higher than the bitrate: https://www.speedtest.net/.

We also recommend clearing your browser's cache and updating your browser to the latest version. The bandwidth is always changing (especially when using Wi-Fi or mobile data). Therefore, we recommend performing multiple tests.

Sound Issues

If you are not receiving audio during the livestream, you can check the following:

• Please check your speakers or headset. (Connection and volume).

• Can you hear sound from other sources? Try playing something from different apps or websites like iTunes or YouTube to ensure that your speakers are turned on and working correctly.

• Also, try using headphones.

• If audio is still unavailable, check the speaker symbol in the livestream player.

If you're able to see the following symbol in the left or right corner of your player, your speakers are turned on and you can increase or decrease the volume with your mouse or the arrow keys:

If the sound is still not working, check your browser settings. Click on the symbol to turn on the sound and customize the volume.

In case you're not able to solve your issues, please contact: marketing@eurex.com